If something isn’t right, tell us.
We want every client to feel looked after. If you are unhappy with any part of our service, please let us know and we will do our best to put it right quickly.
Step one: speak to Sarah
Call 0330 33 22 615 or email sarah@cruzefs.co.uk. Most concerns are resolved straight away.
Step two: our principal firm
If you would rather, or if we cannot resolve it, write to New Leaf Distribution Ltd: email complaints@newleafgroup.co.uk, call 01702 431130, or post to New Leaf Distribution Ltd, 165 to 167 High Street, Rayleigh, Essex, SS6 7QA. They will acknowledge your complaint promptly and aim to respond within eight weeks.
Step three: the Financial Ombudsman Service
If you are not satisfied with our response after eight weeks, you may refer your complaint to the Financial Ombudsman Service: www.financial-ombudsman.org.uk, 0800 023 4567, Exchange Tower, London, E14 9SR. This service is free to use.
Cruze Financial Solutions is an appointed representative of New Leaf Distribution Ltd, which is authorised and regulated by the Financial Conduct Authority. FCA number 460421. Registered in England, company number 11865142. The Financial Conduct Authority does not regulate will writing, estate planning, inheritance tax planning, commercial finance or some forms of buy-to-let mortgage.